Refund Policy.

When a Full Refund Is Issued

A full refund of the transaction coordination fee will be issued in the following circumstance:

• Legacy Solutions has reviewed your submitted intake form and executed contract but determines it is unable to proceed with coordination of your transaction.

In this case, 100% of the payment received will be refunded within 5–7 business days via the original payment method.

When a 50% Refund Is Issued

A 50% refund will be issued when all of the following conditions are met:

• Coordination has formally begun — defined as the point at which Legacy Solutions has acknowledged the file, initiated the transaction timeline, or made first contact with any transaction party on your behalf.
• A cancellation request is submitted in writing to support@tamikaprice.website.
• The cancellation request is received more than 7 calendar days before the scheduled closing date.

The 50% refund reflects the work already performed including file onboarding, deadline mapping, document review, and any coordination already initiated. The remaining 50% is retained as compensation for services rendered.

Refunds under this provision will be processed within 5–7 business days of the approved cancellation request.

When No Refund Is Issued

No refund will be issued in the following circumstances:

• A cancellation request is received within 7 calendar days of the scheduled closing date. At this stage, the majority of coordination work has been completed and all parties are in final preparation for closing.
• The transaction fails to close due to circumstances outside Legacy Solutions' control, including but not limited to: buyer or seller withdrawal, lender denial, title issues, or agent decisions.
• The client fails to provide required documents, respond to communications, or cooperate in a manner that prevents coordination from being completed.

Refund Request Process

To request a refund, please contact Legacy Solutions in writing:

• Email: support@tamikaprice.website
• Subject line: Refund Request — [Property Address]
• Include your name, transaction details, and reason for cancellation

All refund requests will receive a written response within 2 business days confirming eligibility and the refund amount. Approved refunds are processed within 5–7 business days.

Refunds on Package Purchases

For agents who have purchased a 5-Pack or 10-Pack coordination package:

• Unused transactions within a package may be refunded at a prorated value based on the package purchase price, minus any applicable payment processing fees, provided no coordination has begun on those transactions.
• Once any individual transaction within a package has entered active coordination, that transaction is considered used and is subject to the refund tiers outlined in Sections 01–03.
• Partial package usage: If one or more transactions within a package have been used, any remaining unused transactions may be eligible for refund at the original discounted per-transaction rate associated with the package — not the standard $500 rate.
• Packages are non-transferable and may only be used by the original purchasing agent or team unless otherwise approved in writing by Legacy Solutions.
• Package purchases are valid for use within 12 months of purchase unless otherwise stated at the time of sale.
• All package refund requests must be submitted in writing to support@tamikaprice.website.

Changes to This Policy

This Refund Policy may be updated periodically. The effective date at the top of this page reflects the most recent revision. Transactions in progress at the time of any update will be governed by the policy in effect at the time of payment.

Questions About This Policy